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Find answers, guides, and support resources for customers and vendors
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How do I create an account?
Click "Sign Up" in the top navigation, choose "Customer" as your account type, and complete the registration form with your email and password. You'll receive a confirmation email to verify your account.
How do I search for food trucks?
Use the search bar on the homepage or visit the "Search Trucks" page. You can filter by cuisine type, location, price range, and availability. Browse vendor profiles to see menus, photos, and reviews.
How does pricing work?
Vendors set their own pricing based on menu items, service duration, and event size. You'll see an estimated price range on each vendor's profile. Request a custom quote by submitting an inquiry with your event details.
How do I submit a booking inquiry?
Select a vendor, click "Get Quote" or "Book Now", fill out the inquiry form with your event date, location, guest count, and special requirements. The vendor will respond within 48 hours with a proposal.
What happens after I submit an inquiry?
The vendor reviews your request and sends a proposal with pricing, menu options, and any questions. You can accept the proposal, request changes, or decline. Once accepted, you'll proceed to payment.
Can I accept or decline a proposal?
Yes! Review each proposal carefully. Click "Accept" to proceed to payment, or "Decline" if it doesn't meet your needs. You can also message the vendor to negotiate terms before accepting.
How do I make a payment?
After accepting a proposal, you'll be redirected to our secure payment page. We accept all major credit cards and debit cards via Stripe. Payment is held in escrow until after your event.
How do I communicate with my vendor?
Use the built-in messaging system in your booking dashboard. Click "Messages" next to your booking to send updates, ask questions, or coordinate event details. Vendors typically respond within 24 hours.
What should I expect on event day?
The vendor will arrive at the scheduled time, set up their truck, and serve guests. Ensure the location has adequate space and power access. If issues arise, contact the vendor directly or our support team for urgent matters.
How do I leave a review?
After your event, you'll receive an email with a review link. Rate your experience (1-5 stars) and write a brief review. Reviews help other customers and provide valuable feedback to vendors.
What if I need to cancel my booking?
Cancellation policies vary by vendor. Typical terms: 30+ days before (full refund), 14-29 days (50% refund), less than 14 days (no refund). Check your booking confirmation for specific terms. Submit cancellations through your dashboard.
How do I file a dispute?
If you have issues with service quality or vendor no-show, contact support@fleetfeast.com within 48 hours. Provide booking details, photos/evidence, and a description of the issue. Our team investigates all disputes fairly.
When will I receive my refund?
Approved refunds are processed within 5-7 business days and returned to your original payment method. Refund amounts depend on cancellation timing and circumstances. Partial refunds may apply for disputes.
How do I apply to become a vendor?
Click "Become a Vendor" in the footer, complete the application form with your business information, and upload required documents (business license, insurance, health permits). Our team reviews applications within 5-7 business days.
What documents do I need to provide?
Required documents: Valid business license, general liability insurance ($1M minimum coverage), current health/food handler permits for your operating area, photos of your truck (exterior and interior), sample menu with pricing.
How long does approval take?
Most applications are reviewed within 5-7 business days. We verify all documents, conduct background checks, and review your truck and menu. You'll receive an email when approved or if additional information is needed.
How do I set up my vendor profile?
After approval, complete your profile with truck description, cuisine types, service areas, pricing, menu items, and high-quality photos. Add your availability calendar and booking preferences. A complete profile attracts more customers.
How do I update my menu and pricing?
Go to your vendor dashboard, click "Menu & Pricing", and edit items. You can add new dishes, update prices, mark seasonal items, and upload food photos. Changes are visible immediately to customers.
How do I manage my availability?
Use the availability calendar in your dashboard to block booked dates, vacations, or maintenance days. Set your service hours, minimum/maximum guest counts, and blackout dates. Keep your calendar current to avoid conflicts.
How do I respond to booking inquiries?
You'll receive email notifications for new inquiries. Log into your dashboard, review the event details, and send a proposal with pricing, menu options, and any questions. Respond within 48 hours to maintain good standing.
What should I include in a proposal?
Include detailed pricing breakdown, menu items/options, service duration, setup requirements, payment terms, and cancellation policy. Be clear about what's included and any additional fees. Answer all customer questions upfront.
Can I decline a booking request?
Yes, you can decline if you're unavailable or the event doesn't fit your service model. However, maintain a reasonable acceptance rate (70%+) for better platform visibility. Provide a brief reason when declining.
What are Fleet Feast's fees?
Fleet Feast charges a 15% commission on confirmed bookings. There are no monthly fees, listing fees, or setup costs. You only pay when you receive bookings. Commission is automatically deducted from your payout.
When do I get paid?
Payments are held in escrow during the event period. Funds are released to your bank account 7 days after successful event completion, minus the 15% commission. Track all payouts in your vendor dashboard.
How do I set up my bank account for payouts?
Go to "Settings" > "Payout Settings" in your vendor dashboard. Enter your bank account details (routing number, account number). We use Stripe for secure payouts. Verify your account to receive payments.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email address, and follow the reset link sent to your email. If you don't receive the email within 5 minutes, check your spam folder.
How do I delete my account?
Go to "Settings" > "Account" > "Delete Account". Account deletion is permanent and cannot be undone. Complete or cancel all active bookings before deletion. Contact support if you need help.
How do I update my privacy settings?
Visit "Settings" > "Privacy" to control email notifications, profile visibility, and data sharing preferences. Review our Privacy Policy for details on how we protect your information.
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